General Terms and Conditions

Attendee Cancellation Policy

The Organisation does not provide refunds for cancellations made more than 7 days after your registration is received, therefore the invoiced fee remains payable in full.

Registration Process

To participate to the conference it’s mandatory to buy a ticket from the conference website

Our team will check all of the tickets in order to make sure that all attendees are respecting our conference participation criteria, being a professional Property manager with a portfolio of a minimum of 20 properties (these conditions don’t apply to Scale Open).

If the participation criteria is not respected, the Organisation will cancel the ticket and return the full amount paid.

The ticket is nominal and transferable, with the conditions indicated in the following points.

Each participant can purchase a maximum of one ticket, and a maximum of 4 participants from the same company are allowed (including companies of the same group). This rule applies even in case the ticket is transferred to a third party.

Tickets can be acquired only on Scale pages, and, until the conference day.

If tickets are not available or the conference is sold out, register to the waiting list and reach out the Organization to get additional information.

Tickets transfer 

If you are unable to attend the conference, a replacement delegate may be sent to your place at no extra charge. Notification must be sent to the Organisation and received prior to the event commencing. 

To this end, the attendee needs to contact the Organisation by writing to [email protected] to communicate the name of the person to whom would like to transfer the ticket.

If the ticket holder is not interested in transferring the ticket to a third person, the Organisation offers the possibility to keep that ticket for the next edition of one of the upcoming Scale conferences. This option is not allowed for invitation tickets or free tickets.

Sharing of Tickets

The Organisation does not allow shared registrations. Each registration allows the admittance of one person only.


For individual and group attendee bookings, payment is required either at the time of booking. No admittance will be granted where payment has not been received in full unless a prior arrangement has been made in writing with the Organisation. 

For all other commercial sponsorships/partnerships, please refer to your agreement/contract for payment terms.

Change of Program Content, Format, and/or Event Timing

The Organisation will endeavour to ensure that conference programs are correct at the time of the event. Unfortunately, we may need to alter the program prior to or during the event and reserve the right to do so without notice. We also reserve the right to change the format of the event or postpone the event (where no refund will be issued) or cancel the event.

The Organisation is not responsible for any loss or damage as a result of a substitution, alteration, format change, postponement, or cancellation of an event.

Attendee Disclaimer

Any estimates or representations made by the Organisation as to the number or make-up of event participants are based on market research and experience and are estimates only and not a guarantee or warranty as to the number, actual identity, purchasing power, or level of responsibility of attendees at a Scale Show and Scale Open events.

Commercial Sponsors/Partners

Please refer to your sponsorship/partnership agreement/contract for additional terms and conditions (including payment terms).  

Privacy Act Note

By registering to attend the Scale Show and/or Scale Open conferenced, you hereby agree to receive occasional email communication from Scale Rentals Limited, and a small selection of event partners.