Off The SCALE Podcast Episode 6 – Nick Taylor, NOX Cape Town
Join Louise Brace for episode 6 of our Off The SCALE podcast as she interviews Nick Taylor from NOX. A leading short-term rental brand in Cape Town.
Nick traces his journey in the short-term rental industry in South Africa and shares insights from the evolution of NOX Rentals, their focus on high-quality properties, and the importance of aiming high when delivering the guest experience.
Nick also delves into the company’s diversification into real estate, the lessons learned from past mistakes, and the indispensable tools that have aided their scaling journey.
Top 3 Takeaways:
- Guest experience is a key focus, leading to repeat visits
- Technology has transformed operations and guest management
- Building long-term relationships with homeowners is essential
The Tech Tools Nick and his team can’t live without?
- Guesty: NOX have been clients for eight years, so Guesty must be doing some right!
- Superhog: They were one of the first clients of their Know Your Guest product
- Pricelabs: Indispensable for their revenue and pricing strategy
- Minut: NOX manage large villas and Minut have been integral to help monitor noise and guest conduct
- Boom: They were early adopters of BOOM’s operational management system
🎧✨ Want to listen to the audio? Head over to our Spotify channel: https://open.spotify.com/episode/5rS9URKey2en7fyJcqAlcj?si=bfa595fd15fc487d
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@nicknox @laurenashley27 finally we’ve released your podcast interview! Cracking scaling story right here!